| Frequently Asked Questions | |
| Q: | Is (Pi) privately held? |
| Q: | When was (Pi) founded? |
| Q: | What characteristics and services differentiate (Pi) from its competitors? |
| Q: | What is your turnaround time from proposal to starting the project? |
| Q: | Do you assign dedicated staff/contact for sponsor and sites for a study? Do you provide backup support of the assigned staff? |
| Q: | What recruitment strategies do you use most often? |
| Q: | How do you decide which patient recruitment strategy to use for each study? |
| Q: | How do you focus on patient retention? |
| Q: Is (Pi) privately held? A: Yes. As a division of Progressive Impressions International, (Pi) is privately held, and is part of Taylor Corporation, which includes over 100 sister companies. |
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| Q: When was (Pi) founded? A: Progressive Impressions International was established in 1992, and acquired (Pi) Patient interaction in 2008. (Pi) has been providing patient recruitment and retention services since 1995. |
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| Q: What characteristics and services differentiate (Pi) from its competitors? A: (Pi) PATIENT INTERACTION® is a team of professionals with great passion and integrity, who partner with clinical teams and their own partners to accelerate patient enrollment, ensure patient retention, and optimize study sites through innovative, cost-effective solutions, enabling the clinical community to move forward faster. |
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| Q: What is your turnaround time from proposal to starting the project? A: We can begin work immediately upon the signing of a letter of intent by the sponsor. |
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| Q: Do you assign dedicated staff/contact for sponsor and sites for a study? Do you provide backup support of the assigned staff? A: Yes. At (Pi), the Study Supervisor orchestrates the strategic approach and interacts frequently with the various department heads (i.e. Creative Director, Web Developer, etc.) While the Project Manager is responsible for daily tracking of all active work streams, the Study Supervisor is the sponsor’s primary point of contact. Contact lists will be provided enabling the sponsor to directly contact any team member. The Study Supervisor will provide a weekly report detailing the project’s metrics. As we have many members of our creative, copywriting, production, site support, advocacy and public relations and project management staff in house, their workload is carefully monitored and no one team member is assigned more projects than they can effectively manage. The exact number of projects is not something that can be pinpointed as each project requires various levels of output from different team members at different times throughout the project. (Pi) is a small, tightly knit group, in more-than-daily communication internally. The “silo-ing” that is so often a feature of larger organizations simply does not exist within (Pi). One person taking a day off never puts anything on hold, and never creates an “information void.” |
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| Q: What recruitment strategies do you use most often? A: Nothing we do at (Pi) is perfunctory. Each campaign is specifically designed to meet the unique challenges and opportunities of an individual protocol. To that end, we provide the following services: · Patient recruitment
To carry out each of these services we use a mix of tactics that may include one or more of the following:
· Referring physician outreach · Phone and web prescreening · Patient retention and compliance · Advocacy outreach · Site optimization · Study coordinator training
Print production
· Direct mail · Brochures · Posters/Flyers · Newsletters Advertising · Indoor and Outdoor advertising · Magazines · Newspapers · Radio · Online Digital media · Websites · CD ROMs · Electronic newsletters Other · (Pi)SiteSource online ordering and fulfillment system · Precision Patient Insights · Novelties/swag · Loyalty/rewards programs |
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| Q: How do you decide which patient recruitment strategy to use for each study? A: We identify who the most probable patient is for each study by looking at the demographics and psychographics of the patient outlined in the inclusion and exclusion criteria. We then determine which subset of that population is going to have the greatest motivation to participate in this study. We then carefully craft a message for that audience to move them to consideration and employ the mediums most likely to get that message to the audience. |
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| Q: How do you focus on patient retention? A: (Pi) measures the success of a patient retention campaign by retaining the agreed-upon number of enrollees for your study, again on budget, and using both innovative and tried-and-true strategies that help create a sense of mutual commitment and community, and an ongoing sense of appreciation and accomplishment for the enrolled patients. Site support and optimization are key retention factors for long-term studies. Rather than just focusing on the patients, (Pi) also employs tactics to help the study sites, and coordinators and investigators maintain their enthusiasm and commitment to successful and timely completion. |
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